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Noticeboard

Noticeboard

Did you know you can now book to see a GP in Tameside at evenings and weekend? There will be additional appointments available 6.30pm-8.00pm weekdays and 9am - 12pm weekends. Appointments must be booked in advance. Please speak to the receptionist to book an appointment or for more information.

Patient Participation Group

We now run a Patient Participation Group at the Practice.

If you have time to give and would be interested in the involvement of improving our Services, then we would like to hear from you.

Please leave your details with one of our receptionists and we will get back to you in due course.

If you would like further information, please contact the surgery and speak to the manager Stacy Gandy or our PPG lead Samantha Fagan or Clare Callan

Practice Policies

GDPR

Privacy Notice

Using and storing your personal information

Gordon Street Medial Centre has a legal duty to explain how we use any personal information we collect about you, as a registered patient, at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.   

 

What information do we collect about you?

We will collect information such as personal details, including name, address, next of kin, records of  appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

How we will use your information

Your data is collected for the purpose of providing direct patient care; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest.

The practice may be requested to support research; however, we will always gain your consent before sharing your information with any medical research databases.

In order to comply with its legal obligations, this practice may send data to NHS Digital when directed by the Secretary of State for Health under the Health and Social Care Act 2012. Additionally, this practice contributes to national clinical audits and will send the data that is required by NHS Digital when the law allows. This may include demographic data, such as date of birth, and information about your health which is recorded in coded form; for example, the clinical code for diabetes or high blood pressure.

Processing your information in this way and obtaining your consent ensures that we comply with Articles 6 (1) (a), 6(1) (c), 6(1) (e) and 9(2) (h), 9(2) 9b) of the GDPR. 

 

Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the General Data Protection Regulation (GDPR), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO).

You have a right to access the information we hold about you, and if you would like information your request must be made in writing to the GP. Furthermore, should you identify any inaccuracies; you have a right to have the inaccurate data corrected.

Medicines Management

The Practice may conduct Medicines Management Reviews of medications prescribed to its patients. This service performs a review of prescribed medications to ensure patients receive the most appropriate, up to date and cost effective treatments. This service is provided to practices within Tameside and Glossop CCG

Information: To Share or Not to Share Review

Every member of staff who works for an NHS organisation has a legal obligation to keep information about you confidential.

We will only ever use or pass on information about you if others involved in your care have a genuine need for it.  We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with the new information sharing principle following Dame Fiona Caldicott’s information sharing review (Information to share or not to share) where “The duty to share information can be as important as the duty to protect patient confidentiality.” This means that health and social care professionals should have the confidence to share information in the best interests of their patients within the framework set out by the Caldicott principles. They should be supported by the policies of their employers, regulators and professional bodies.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations;

  • NHS Trusts / Foundation Trusts
  • GP’s
  • NHS Commissioning Support Units
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private Sector Providers
  • Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups
  • Social Care Services
  • Health and Social Care Information Centre (HSCIC)
  • Local Authorities
  • Education Services
  • Fire and Rescue Services
  • Police & Judicial Services
  • Voluntary Sector Providers
  • Private Sector Providers
  • Other ‘data processors’ which you will be informed of  Invoice validationOpt-outsRetention periodsWhat to do if you have any questionsChanges to our privacy policyAccessing your medical recordsPatients do not have to pay a fee for copies of their records unless the amount of work involved is unduly excessive or repetitive.Once the request is submitted, Gordon Street Medical Centre will aim to process the request within 28 days; however, this may not always be possible if the request is excessive or complex.It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you.Some members of society are recognized as needing protection, for example children and vulnerable adults.  If a person is identified as being at risk from harm we are expected as professionals to do what we can to protect them.  In addition we are bound by certain specific laws that exist to protect individual.  This is called “Safeguarding”.There are three laws that allow us to do this without relying on the individual or their representative agreement (unconsented processing), these are:https://www.legislation.gov.uk/ukpga/1989/41/section/47Section 29 of Data Protection Act (prevention of crime) http://www.legislation.gov.uk/ukpga/2014/23/section/45/enactedIn addition there are circumstances when we will seek the agreement (consented processing) of the individual or their representative to share information with local child protection serviceshttps://www.legislation.gov.uk/ukpga/1989/42/section/17The Data Controller, responsible for keeping your information secure and confidential is: Gordon Street Medical Centre
  • Who is the Data Controller?
  • Section 17 Childrens Act 1989
  •  
  • Section 45 of the Care Act 2014
  • https://www.legislation.gov.uk/ukpga/1998/29/section/29
  •  
  • Section 47 of The Children Act 1989
  • Where there is a suspected or actual safeguarding issue we will share information that we hold with other relevant agencies whether or not the individual or their representative agrees.
  • Safeguarding
  • Change of Details
  • Time frame
  • As of April 2016, practices have been obliged to allow patient’s access to their health record online. This service will enable the patient to view coded information held in their health record. Prior to accessing this information, you will have to visit the practice and undertake an identity check before being granted access to your records.
  • We regularly review our privacy policy and any updates will be published on our website, in our newsletter and on posters to reflect the changes.
  • Should you have any questions about our privacy policy or the information we hold about you, you can contact the practice.
  • In accordance with the NHS Codes of Practice for Records Management, your healthcare records will be retained for 10 years after death, or if a patient emigrates, for 10 years after the date of emigration.
  • You have a right to object to your information being shared.  Should you wish to opt out of data collection, please write to the practice or speak to a member of staff and you will be contacted so you can opt out and prevent the sharing of your information outside this practice.
  • Your information may be shared if you have received treatment to determine which Clinical Commissioning Group (CCG) is responsible for paying for your treatment. This information may include your name, address and treatment date. All of this information is held securely and confidentially; it will not be used for any other purpose or shared with any third parties.
  • You will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required. We may also use external companies to process personal information, such as for archiving purposes. These companies are bound by contractual agreements to ensure information is kept confidential and secure.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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